FREQUENTLY ASKED QUESTIONS

Here is a list of all the questions I get frequently!

Q: What is a Die Cut Sticker?
A: Die-cut stickers do not come in a sheet, they come loose. You will need to use your nail to peel the backing off to stick your sticker.

Q: What is a Kiss Cut Sticker?
A: Kiss cut stickers are only slightly cut. They will be on a sheet and will peel off that sheet. They are usually used on sticker sheets!

Q: I have not received my item yet, where is it?
A: Your best bet is to contact your local post office. I have no control over items once they leave me, if you have tracking on your item you can check the tracking, but I will not have anymore information about it than you.

Please understand that I have no control over the mail and if it were up to me, I would blink your mail over to you on a cotton candy unicorn! However, because of Covid, shipping delays are causing mail to go really slowly right now. I appreciate your patience!

You can read more about shipping on the Shipping Information Page

Q: What is your refund policy regarding items lost in the mail?
A: I cannot issue refunds for items lost in the mail, with or without tracking. I can however offer a replacement be sent out, but you must wait a minimum of 4 weeks for the US.

Please understand that I have no control over the mail and if it were up to me, I would blink your mail over to you on a cotton candy unicorn! However, because of Covid, shipping delays are causing mail to go really slowly right now. I appreciate your patience!

Read more about Refunds and Returns on the Refunds and Returns page.

Q: Do all of your items ship together?
A: No, some items such as mousepads, blankets, mugs, hoodies, T-shirts, bags, and other clothing might ship separately. They may even ship separately from each other. You'll receive a tracking number for each item shipped.

Q: Something you send me arrived, or something is missing!
A: Things happen! Sometimes my brain may break for a few minutes which might result in me missing sticking an item of yours in your package! Please contact me so we can fix this issue! I want you to be satisfied and happy with your purchase!

Don’t see the question you have? Pop over to the Customer Service page and submit your question! You can also ask questions direction on a product page if your question is in regards to a specific product. You can find this in the box below the pictures under Q&A.